Returns & Exchanges
100% customer satisfaction is our ultimate goal. Should you need to make an exhchange or return, please contact Customer Service.
You will need to include your proof of purchase and issue with the product and we will do everything we can to resolve the issue.
All returns should be shipped to the following address:
7381 Kennedy Road, Unit #105
Markham, Ontario
L3R 5B5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How long do I have to make an exchange or return?
All returns or exchanges must be made within 30 days of the shipping confirmation email. More information can be found in the Purchase Conditions.
Chronicinkstore.com reserves the right to reject returns that are sent or communicated outside of the return period limit or items which are not in the same condition in which they were received.
Where can I find my receipt?
You will find it attached to the notification email you received when your order was sent, or in the details of your purchase under the My Account section.
Please remember that your receipt is essential for returning or exchanging items.
Can I return any item?
Yes, as long as it is in perfect condition and has all its labels on it.
